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IT Service Manager - ServiceNow

£65,000 to £75,000

London / Permanent / Ref: 3132 0V

Alexander Ash are currently working with a market leading law firm who are looking for a ServiceNow Manager to join their multi-disciplinary team. Within the organisation you will be responsible for the maintenance and configuration of the Firm's IT Service Management tool, ServiceNow. This involves working within an agreed governance model to translate the requirements of process owners and other key contacts into a live implementation.

This is an exciting opportunity for any ServiceNow Manager who is dedicated and will seek to identify improvements and efficiencies, while utilising new technologies and existing tools as the organisation takes on one of it's biggest implementations.


  • Help deliver the service management roadmap, which is aiming to deliver multiple self-service (portal), automation and orchestration initiatives.
  • Manage the ServiceNow release cycle
  • Utilise JavaScripting, HTML, CSS etc., as appropriate, to improve the performance and/or functionality of the tool and maximise value to the Firm and its clients.
  • Perform fundamental administration and configuration tasks in the ServiceNow tool including, but not limited to, standard configuration, user administration, security, workflow, data management and integration

Skill Requirements

  • Must have performed a similar role with ServiceNow with a similar size user base
  • Experience with some or all the following technologies: Unix/Linux/Windows environments, PHP, SQL, SOAP, XML, C#, Python.
  • Strong problem solving and entrepreneurial skills to drive solutions to completion
  • Project management and organisational skills including the ability to manage multiple streams of work simultaneously.

For more information on the role, please contact Oyama Valashiya at Alexander Ash on 0207 704 5804

Alexander Ash Consulting is acting as an agency Apply now

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