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IT Trainer Support Analyst

£300 to £350

London / Contract / Ref: JB-3150 GOLD

My client, a leading law firm, is in need of an IT Trainer Support Analyst on a contract basis in London. You will be responsible for providing professional training services and delivering high quality training material as well as developing eLearning courses and bringing the trends and best practice from the consumer market in to the corporate environment. You will also be required to provide Floorwalking / Functional Support.


  • Ideally applicants will have a training certification such as TAP, TPMA (LPI/IITT).
  • ITIL Foundation or above preferable.
  • Extensive experience of performing an IT training/functional support role in a professional environment.
  • Extensive experience of delivering IT functional support using a range of different channels, including classrooms, eLearning, written material, floorwalking and 1-2-1s.
  • Extensive experience of designing and developing eLearning modules (preferably using Adobe Captivate).
  • Extensive experience of delivering Microsoft Office and SharePoint related support/training.
  • Strong working knowledge of the range of document production, management and forensics tools used in the legal sector.
  • Extensive experience of consumerisation strategies and the range of BYOD related technologies that allow users to access business applications on personal devices.
  • Extensive knowledge of Apple OSX and iOS, and Android.
  • Experience of working in the legal sector or a similar professional services type organisation an advantage.
  • Experience of interacting with global teams.

Alexander Ash Consulting is acting as an agency Apply now

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