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Billing Support Analyst - Telecommunications

£175 to £200

London / Contract / Ref: ND-billingadmin

Billing Support Analyst - Telecommunications

Alexander Ash are working with a global satellite telecommunications firm based in the City of London and they are looking for a Billing Support Analyst to join them on an initial 6 month contract to assist with the level of escalations coming out of the Global Billing Programme that was launched 2 years ago.

This person will be the primary point of contact for various teams who are addressing production issues post go live, will coordinate and collate the various status' arising from their actions and help respond to various internal parties and external customers who have been impacted by billing production issues.

  • You will be working with Global Customer Operations ("GCO") to capture and correlate all customer reported issues (trouble tickets) which relate to the known production issues.
  • You will be working with the Production issues support team, correlate the status of each production issue and capture appropriate status in a non-technical business language.
  • You will be working with Billing Dispute management team and Billing Operations to capture and correlate the status of outstanding credit notes.
  • Assist various groups with the preparation of both internal and external communications of the status and impact of production issues to allow timely and complete information to flow to all impacted parties until issues are resolved and stabilised.
  • Assist with customer complaint investigations.

Please apply now for immediate consideration

Alexander Ash Consulting is acting as an agency Apply now

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