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Supplier Relationship Manager - Business Process Outsourcing

£500 to £550

Rest of Europe / Contract / Ref: LB-SRM

Supplier Relationship Manager - Business Process Outsourcing

For this reputable professional services firm we are looking for a Supplier Relationship Manager. This Supplier Management role sits within the Procurement team and will manage multiple key strategic relationships from the business areas specified.

Overview of the Position / Key Responsibilities

  • Defines, manages and reviews the overarching supplier management strategy for BPO suppliers
  • Manages and owns the strategic relationships with BPO suppliers
  • Seeks to exploit commercial opportunities to ensure we maximise value from the contracts
  • Manages overall benefits tracking for BPO suppliers
  • Performs strategic supplier selection and due diligence for new service lines
  • Manages contract negotiations
  • Defines transition strategy and approaches, ensuring prioritisation and commitment from the BPO 3rd party to support the KBS agenda e.g. In terms of resources etc.
  • Provides resolution of systemic, escalated issues in collaboration with the Operational Lead
  • Manages the negotiation of any new scope
  • Assumes overall accountability for the BPO contracts
  • Ensures any changes/enhancements to contract align to KBS strategy and a consistent approach across scope is achieved

In particular the position requires:

  • Broad SRM experience with a proven track-record of successful management of supplier relationships within complex corporate environments.
  • Proven track-record of successfully overseeing large, multi-faceted, contracts with evidence of financial benefit delivery, effective contract management and innovation.

Qualifications and Experience

  • Degree qualified (or equivalent) desirable but not essential.
  • Preferably a fully qualified member of applicable national Procurement institute (e.g. CIPS/IACCM).
  • Proven experience in Supplier Relationship Management or equivalent commercial roles.
  • Specific experience of managing signficant outsourced contracts with offshore components such as managed services or core operational outsource requirements.
  • Relevant industry experience; Professional Services, Financial Services etc.

Alexander Ash Consulting is acting as an agency Apply now

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