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IT Trainer Support Analyst - Contract - London

£300 to £350

London / Contract / Ref: TDIT

IT Trainer Support Analyst - Contract - London

As one of a team of five reporting into the Technology Training Manager, the Technology Trainer is responsible for delivering quality and efficient functional support to all users .

Training

  • Provide professional training services to our London users and deliver high quality training material which optimises the use of team time and resources.
  • Develop eLearning courses and other online tools to provide short, self-help methods of supporting our users globally.
  • Take the trends and best practice from the consumer market (YouTube videos etc) and bring them in to the corporate environment.

Floorwalking/Functional Support

  • Increase the functional knowledge of our users through a mix of eLearning and written material, floorwalking and 1-2-1 desk-side visits.
  • Own, resolve and escalate ServiceNow calls, working with other resolution teams when necessary. Where calls need to be escalated to another team, ensure that ownership has been transferred.
  • Ensure that you continue to adapt to the ever changing face of technology, with users having services on many different hardware and software platforms.

Knowledge Management

  • Maintain expert knowledge of our applications and their business use
  • Ensure that all knowledge is documented within the Knowledge Base and disseminated to IT teams across the globe.
  • Ensure that knowledge within the Knowledge Base is routinely reviewed and maintained.

Client Focus

  • Maximise face-to-face contact with the user in any interaction, whilst being mindful of the fact that we are working with typically time-starved users.
  • Provide a high degree of initiative and a willingness to accept ownership of tasks, keeping the client's interests at the forefront of all activity.
  • Ensure that any issues are dealt with promptly and remediated appropriately.

Alexander Ash Consulting is acting as an agency Apply now

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